Emailing prior to guest arrival and upon departure

A great of example below

One-day prior arrival :

Hey there Florie,

We’re looking forward to seeing you here at D&D Brewery from 11/05/16 to 11/07/16 — although you’re definitely welcome to stay longer!

Wondering how to arrive to D&D? For detailed instructions, please visit our “How To Get Here” page at: http://ddbrewery.com/index.php/location/

Driving? You can always plug us into Google Maps as: D&D Brewery. Should you need help en-route, please call us at +504 9994-9719 or +504 2544-0052.

Before you arrive, don’t forget to check out all of the great things you can do in our area! Visit www.ddadventures.com or http://ddbrewery.com/index.php/things-to-do-at-dd-brewery/ for ideas and info.

We’ve included a copy of your booking below for your convenience.

Thanks so much and see you soon!

–The D&D Brewery/D&D Adventures Crew

P.S. Trying to be social? Use the hashtags #therealhonduras #lakeyojoa and #ddbrewery when posting photos of our area online!

(+ recap of the reservation details).

After the stay :

Thanks for visiting us at D&D Brewery! We know you receive a lot of e-mail and we really don’t wish to bother you, but…
Would you do us a favor? We’re trying hard to improve at D&D Brewery, every day. We need your help to do that. Please take a few minutes to answer a few anonymous questions about your stay. Even if you had a great time, we’d love to know how we could be even better:
Click here to tell us how we did!

Thanks again and we hope to see you again soon,
–The D&D Brewery/D&D Adventures Team